Frequently Asked Questions (FAQs)

1. How can I contact DATABRAIN CREATIONSAI LLC customer service?

You can reach our customer support team via email at [email protected] or by phone at 928-534-3781. Our support hours are Monday to Friday, 9 AM to 6 PM (MST). We aim to respond within 24 hours on business days.

2. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery for items that are unused, undamaged, and in original packaging. Customized or made-to-order items may not be eligible unless defective. Please contact us to initiate a return or exchange.

3. How do I track my order after purchase?

Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can track your shipment on the carrier’s website or through the tracking link provided.

4. What should I do if my product arrives damaged or defective?

Please inspect your package immediately upon delivery. If you find damage or defects, take photos and report the issue to us within 7 days via email or phone. We will assist you with a replacement, repair, or refund.

5. Do you offer warranty on your products?

Yes, many of our products come with manufacturer warranties covering defects in materials and workmanship. Warranty details vary by product and are included in the product description. Contact customer service for warranty claims.

6. How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days after payment confirmation. Shipping times vary by location and method but usually range from 5 to 10 business days for standard shipping.

7. Can I customize furniture or place bulk/corporate orders?

Yes, we offer custom furniture options and accommodate bulk or corporate orders. Please contact our sales team at [email protected] for consultation and personalized service.

8. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure digital payment methods. All transactions are encrypted to ensure your payment information is safe.

9. How do you protect my personal information?

We follow industry-standard security practices and comply with data protection laws to safeguard your personal data. We do not sell or rent your information to third parties.

10. What if I need help choosing the right product?

Our customer service team is happy to assist you with product recommendations and answer any questions you may have to help you make the best choice for your home.

11. What should I do if I want to change or cancel my order?

Please contact us as soon as possible at [email protected] or 928-534-3781. We try to accommodate changes or cancellations before the order is processed or shipped, but we cannot guarantee it once processing has started.

12. Do you offer installation services for your furniture?

Currently, we do not provide on-site installation services. However, many of our products come with detailed assembly instructions and all necessary hardware. Our customer support team is available to assist with any assembly questions.

13. How do you ensure the quality of your products?

Our quality assurance team conducts thorough inspections at every production stage, from materials sourcing to final assembly. We also perform durability and safety testing to ensure all products meet our high standards.

14. Can I get a sample or swatch before purchasing?

For certain materials and finishes, we may offer samples or swatches upon request. Please contact customer service to inquire about availability.

15. How do you handle shipping delays?

If there is an unexpected delay, we will notify you promptly via email or phone with updated delivery information and work to resolve the issue as quickly as possible.

16. Are there any additional fees for shipping bulky or oversized items?

Yes, large or heavy items may incur extra shipping or handling fees. These fees will be clearly indicated during checkout or communicated by our customer service team.

17. What if I receive the wrong item?

If you receive an incorrect product, please contact us immediately with your order number and photos of the item. We will arrange for the correct product to be sent and provide instructions for returning the incorrect item.

18. How do you handle customer feedback and complaints?

We welcome all customer feedback as an opportunity to improve. Complaints are handled promptly and professionally by our customer service team, who aim to resolve issues to the customer’s satisfaction.

19. Is my payment information secure on your website?

Yes, our website uses secure SSL encryption to protect your payment data during transactions. We never store full payment card details on our servers.

20. Can I subscribe to newsletters or promotional offers?

Yes, you can subscribe to our newsletter on our website to receive updates on new products, promotions, and exclusive offers. You can unsubscribe at any time.