Shipping Policy – DATABRAIN CREATIONSAI LLC

At DATABRAIN CREATIONSAI LLC, we understand that receiving your furniture quickly and in perfect condition is important. This Shipping Policy explains how we handle order processing, delivery, packaging, costs, and what to expect throughout the shipping process.

1. Shipping Regions and Restrictions

We currently ship to all 50 states within the United States.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time. For international shipping inquiries, please contact us at [email protected].
Some remote or hard-to-reach areas may incur additional shipping fees or experience longer delivery times.

2. Order Processing Time

Orders are processed within 1-3 business days after payment confirmation.
During peak seasons such as holidays or promotional events, processing time may extend up to 5 business days.
You will receive an order confirmation email immediately after purchase and a shipping confirmation with tracking information once your order ships.

3. Shipping Methods and Carriers

We use reliable carriers such as UPS, FedEx, and USPS, selected based on package size, weight, and destination.
For large or bulky furniture items, we may use specialized freight or white-glove delivery services to ensure safe transport.
Shipping method is chosen automatically based on your order details; expedited options may be available at checkout.

4. Estimated Delivery Times

Standard shipping delivery typically ranges from 5 to 10 business days after shipment.
Expedited shipping options, when selected, usually reduce delivery time to 2 to 5 business days.
Delivery times are estimates and may vary due to weather, carrier delays, or unforeseen circumstances.

5. Shipping Costs

Shipping fees are calculated at checkout based on your order’s size, weight, and destination.
Free shipping promotions may apply to select products or orders meeting minimum purchase requirements.
Additional fees may apply for deliveries to remote or difficult-to-access locations.

6. Packaging and Handling

All products are carefully packaged to protect against damage during transit.
Fragile items receive extra padding, cushioning, and sturdy boxes.
Large furniture may be packaged with protective blankets, straps, and pallets.

7. Insurance and Damage Claims

All shipments include basic carrier insurance coverage.
Please inspect your package immediately upon delivery and document any damage with photos.
Report any damage or defects within 7 days of receipt by emailing [email protected] or calling 928-534-3781.
We will assist with claims and arrange for repair, replacement, or refund as appropriate.

8. Delivery and Receipt

Ensure someone is available to receive and inspect your order at the shipping address.
For large furniture requiring white-glove delivery, carriers may schedule a delivery window and assist with unpacking and placement.
If no one is available at delivery, carriers may leave a notice for redelivery or pickup.

9. Order Tracking

Once shipped, you will receive a shipping confirmation email containing a tracking number.
You can track your shipment online via the carrier’s website or the provided link.
For questions about your shipment, contact our customer support.

10. Delays and Unforeseen Circumstances

While we aim to meet estimated delivery dates, delays can occur due to weather, carrier issues, customs clearance, or other factors beyond our control.
We will notify you promptly of significant delays and work to resolve them quickly.

11. Returns and Exchanges Related to Shipping

If your product arrives damaged or incorrect, please follow our Return & Exchange Policy for return instructions.
Keep all original packaging and documentation if a return shipment is necessary.

12. Contact Us

For any questions or concerns regarding shipping, please contact us:
📧 [email protected]
📞 928-534-3781
Our customer service is available Monday through Friday, 9 AM to 6 PM (MST).

DATABRAIN CREATIONSAI LLC
337 E Cameron Blvd, Coolidge, AZ 85128